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Answers Your Questions

http://www.hawaii-limo.com 

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English, Japanese, Spanish and Korean spoken limousine tours.


Q; How long in advance I need to reserve ?
Please reserve your activity at least two days in advance
Q: How do I recognize your driver in the hotel ?
Driver will call your name at the main entrance at the time previously set up for the pick up.
Please make sure you wait until the driver call your name,sometimes are several limousines looking
for clients in the front of hotels.You don't want to take the wrong company or the wrong tour
Q: Is the driver also the tour guide ?
Yes, all our drivers are professional trained and they narrate all tours.

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Q: I don't have my own e-mail address. Would you fax the answer to my questions ?

Yes, we will be glad to fax the answer to your questions.

Q: Do you offer point to point rate ?

Yes, just tell us what is your plan and we will quote you inquire.

Q: Can I request a particular driver ?
Yes, when reserving specify what nationality of the driver you prefer,
we will try our best to accomodate you at not extra charge.
Q: Can I extend the tour ?
Yes, you can extend most of the tours for an additional $55 per hour
Q: Can I place a collect call to your office to reserve and ask some special request
Yes, for reservations you can call us collect, we pay for the call.
Note: our office hours is from
8:00 AM to 11:00 PM Hawaii's time, and the number to call is 808.955.8898
Q: Can I change the course of the tour I had reserved ?
Yes, within the length of the tour you can tell the driver what places
you wish to visit. In most cases yes, you can.

TOURS

Q: Can I start the tour from the airport ?
Yes, for an additional $50 you can start or finish any tour from the airport.
Q: From what age children pay admissions ?
Children up to 4 year old don't pay admissions, children 12 years old and
older pay as an adult.
Q: When do I pay for the tour ?
You can pay for the tour directly to your driver once the activity is completed.
Q: How do I have to pay the tour ? travel checks, credit cards, or cash ?
US dollars, travel checks, credit cards.Note: when paying with credit cards
we charge 7% service charge. 20% chauffeur's gratuity not included.
Q: Are the admissions for Polynesian Cultural Center, Sea Life Park included ?
Sorry, the transportation rates does not included the admissions:

Q: We are 7 including our children, can we all seat in one super limousine on airport transfer ?

Yes, we can make the exception in this case.

RESERVATIONS

Q:Do I need to call once in Hawaii to confirm the reservation ?
We recommend you to call us to reconfirm your reservation after you
check in your hotel.
Q:How we recognize our driver at the airport ?
Our driver will be at the bagagge claim area holding a sign with
our company logo and your last name written on it.
Q:_What if we can't find our driver at the airport or hotel ?
Please call our office 808.722.4061 before you decide to leave
Q:_How many bags can we put in the limousine ?
We can acommodate up to 6 standard size bags in the trunk. In case you have more than 6 bags, chauffeur will place some of them on the front seat of the limousine. If an additional vehicle is needed, chauffeur can assist you to hire a taxi @ $25- $30 to transport the bags.

TRAVEL AGENT'S QUESTIONS

Q: I'm planning to reserve your service for one of my clients, how do I make the payment?

1- You can provide us with your company's credit card info. by fax or e-mail, once the service is completed we will send your comm. by mail.

2- You can prepay with your company's check. Just send the check at least 10 days before the date of the service. Your comm. can be deducted from the total amount.

Q: We are Hawaii wholesalers, can we get special airport transfer rate for all our clients?

Yes, we have several Hawaii wholesalers who takes advantage of our confidential group rates. Just inquire by e-mail and we will be glad to give you the most competitive rate according to your volume.

Q: I'm a travel agent going to Hawaii , do you offer special rate for agents?

Yes, please tell us what service you need, and we will give you a great deal!

(need to show your I.A.T.A. i.d. to our chauffeur)


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